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Tech Customer Service Specialist
Summary: The primary purpose of this position is to enhance customer intimacy by assisting with technical calls, coordinating and implementing customer complaint resolution processes, and delivering efficient solutions for our external customers, including residential consumers, distributors, and professionals, as well as collaborating with internal cross-functional teams. Areas of Primary Accountability: Deliver technical support to both our distribution partners and end users of PBI-Gordon products by utilizing online resources such as product labels, training materials, and PBI-Gordon websites and software.Conduct research into concerns relevant to received calls and offer feedback accordingly.Handle customer inquiries related to product issues, which


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